Privacy Policy

At UDL Distribution (Pvt.) Limited, we respect and protect the privacy of our customers who use our mobile apps and online services (“UDL Express”). This Privacy Policy explains how we collect and use these information.

This privacy policy applies to the information we collect & process from our customers in order to provide satisfactory services. Please read this policy carefully prior using our mobile apps or online services (“UDL Express”). By using these services, you indicate that you agree to the collection and use of your information by UDL Distribution (Pvt.) Limited as outlined in this Privacy Policy.

If you have any queries regarding our privacy policy, you can contact us by sending an email to with the subject “Inquiry about Privacy Policy”.

Personal Information We Collect & Use

We may collect and process your personal information as per this privacy policy fairly and in a transparent manner only to the extent necessary for providing our services or performing our contractual obligations.

We may collect personally identifiable information including but not limited to Customer Code, Mobile number, Address, Computerized National Identity Card number(CNIC), NTN( National Tax Number), email address, locations, Device Ids, Device Info, and any other information required for provision of UDL Distribution (Pvt.) Limited / UDL Express services and all operations incidental to provision of services.

Other Information We Collect & Use

We may collect non-personally identifiable information such as Browser and device data, App usage data, Data collected through cookies, pixel tags, and other technologies. Demographic and other data provided by you that does not reveal your specific identity. Data that has been aggregated in a manner such that it no longer reveals your specific identity.

We and our service providers may collect Other Data in a variety of ways, including but limited through your browser or device, you download and use an App. We and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number. 

Data Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We use HTTPS / SSL to fulfill requests between your device and our servers.

User Account Removal & Data Retention

User Account Information that we collect from you is retained for a period of time after our relationship with you ends. At any time you intended to discontinue the use of our services (UDL Express App & related services), you may request for account removal / deletion by sending us an email mentioning Customer Code / Username to with “Request for Account Removal / Deletion” in subject line, so that we can properly identify you and process your opt-out request after necessary verification. Please note that a reasonable period of time will be required to process your request after UDL Express receives it.

Once the request has been processed, your user account / display profile information will be deleted from the UDL Express database & you shall no longer be able to use our service until you opt-out to register again with UDL Express services. Please be aware that we may retain other information including, but not limited to your orders bookings & associated details as per regulatory requirements.

Third-Party Website Links

Some of our websites provide links to third-party websites, such as those of our clients, affiliates, business partners, and advertisers. We have no access to or control over their practices. Because Splendid Accounts does not control the information policies or practices of these third parties’ websites, you should review their respective privacy policies to learn more about how they collect and use personal information.

Service Notification & Promotional Messages

We use this information, such as your mobile number, device ids and /or email address, to send you information and notices (“Service Notifications”) related to the execution of services, and they will continue for as long as you continue to receive our services.

We may send information about our company, promotions, schemes, discounts, and our other products and services which may interest you (together, “Promotional Messages”).

Changes to This Privacy Policy

Our Privacy Policy may change from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement on and other places we deem appropriate, so you are aware of what information we collect, how we use it, and under what circumstances if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. Your continued use of the site after such changes have been posted indicates your consent and acceptance of such changes.